If these cats are the closest you've come to seeing Salesforce Service Cloud in action, don't worry! #AdminHour is here to show you the basic concepts of the Service Cloud, give you resources to learn more, and encourage you to get paws-on with this fascinating part of Salesforce that's right under your whiskers.
Of course, one of your best resources for learning and getting hands on with the Service Cloud is Trailhead, where you can check out the entire Service Cloud Trail.
Two other things that may surprise you:
1. Many elements of the Service Cloud, like Cases, are free!
2. Many nonprofits can use the full Service Cloud for free!
For more information, check out #AdminHour, explore Trailhead, check under 'Company Information' in setup to see what licenses you have, or check with your Account Executive. You can also comment here and I'll do my best to help!
Want to keep learning more about Salesforce? #AdminHour is fun, free, and interactive the first and third Thursday of every month at 10amPT/1pm ET. Upcoming topics include Salesforce consulting and the Spring 2017 release. Learn more, register, and catch replays right here.
Missy (@missylongshore on Twitter and Periscope) writes this blog just for you!